This Privacy Policy describes how users' personal data is collected, used, and protected within the framework of using the website my.highgreenpower.com and the mobile application MyHGP (hereinafter "Platforms"), in accordance with the General Data Protection Regulation (GDPR) and the applicable legislation in Portugal and the European Union.

1. Data Controller

Company: High Green Power, Unipessoal Lda

Registered Office: Urbanização Real Village, lote 19B, 8950-434 Castro Marim

NIPC: 514377119

Email: comercial@highgreenpower.pt

Phone: +351 304 503 212

2. Scope of Application

This Privacy Policy applies to all users who access or use the Platforms, regardless of the medium or device used.

3. Collected Personal Data

The following data may be collected:

• Identification data (name, NIF);
• Contact data (email, phone, address);
• Account and authentication data;
• Billing and payment data;
• Transaction and usage history;
• Location data (when authorized);
• Technical data (IP, device, operating system, cookies, SDKs).

Location data is only collected with the explicit consent of the user.

4. Purposes and Legal Basis

4.1 Performance of a contract

Legal basis: Art. 6(1)(b) of the GDPR

• Account management;
• Provision of charging services;
• Location of charging stations;
• Customer support.

4.2 Legal obligations

Legal basis: Art. 6(1)(c) of the GDPR

• Compliance with tax and legal obligations.

4.3 Location data

Legal basis: Consent and/or performance of a contract

• Used only for platform functionalities;
• Not used for continuous tracking;
• Not used for marketing without consent.

The user can enable or disable location services at any time.

4.4 Marketing

Legal basis: Consent

• Newsletters;
• Promotional communications.

4.5 Legitimate interest

Legal basis: Art. 6(1)(f) of the GDPR

• Platform improvement;
• Statistical analysis;
• Security and fraud prevention.

5. Cookies and Similar Technologies

The website uses cookies and the application may use SDKs to ensure functioning and, subject to consent, for analytical and marketing purposes.

The user can manage consent in the device or browser settings.

6. Data Sharing

Data may be shared with:

• Payment providers;
• Technological and hosting services;
• Marketing providers (with consent);
• Legal authorities when required.

Location data is only shared when necessary for the service.

7. International Transfers

Whenever transfers occur outside the European Economic Area, appropriate legal mechanisms are ensured.

8. Data Retention

• Contractual data: during the relationship;
• Tax data: according to legal obligations;
• Location data: only during use;
• Marketing: until withdrawal of consent;
• Technical data: period necessary for functioning.

After this period, data will be deleted or anonymized.

9. User Rights

The user has the right to:

• Access;
• Rectification;
• Erasure;
• Restriction and objection;
• Portability;
• Withdrawal of consent.

Requests must be sent to: comercial@highgreenpower.pt

10. Security

Technical and organizational measures are implemented to protect personal data.

11. Complaints

The user may lodge a complaint with the National Data Protection Commission (CNPD).

12. Amendments

This Policy may be amended at any time, taking effect upon publication.