Terms and Conditions

1. Introduction

These Terms and Conditions govern the access to and use of the website my.highgreenpower.com and the mobile application MyHGP (hereinafter "Platforms"), managed by High Green Power, Unipessoal Lda, with registered office at Urbanização Real Village, lote 19B – 8950-434 Castro Marim, NIPC 514377119 (hereinafter "Data Controller").

By using the Platforms, the user fully accepts these Terms and Conditions.

2. Purpose

The Platforms are intended to:

• Provide electric mobility services, including electric vehicle charging;
• Allow ad-hoc charging and top-up balance charging;
• Manage user accounts, payments, and usage history;
• Facilitate communication between users and charging stations;
• Allow balance top-ups for future use;
• Provide customer support and communications related to the service.

3. Registration and Account

• The user must provide accurate and updated data;
• The account is personal and non-transferable;
• The user is responsible for all operations carried out on their account;
• The user must ensure the confidentiality of their credentials.

4. Orders and Service Use

• The user may purchase services through the Platforms;
• The confirmation of the operation constitutes acceptance of the prices and conditions;
• The services may include direct charging or balance purchase;
• The Data Controller undertakes to provide the services subject to technical availability.

5. Payments

Payments are processed through Easypay - Instituição de Pagamento Lda, and may include:

• Credit card (Visa, Mastercard);
• MBWAY;
• Multibanco reference;
• Google Pay (if available);
• Apple Pay (if available);
• Bank transfer;

The debit will be made after confirmation of the operation. If the service cannot be provided, the amount will be refunded to the user.

For charging sessions performed in Ad-Hoc mode, the minimum charging amount per session is €0.50, due to operational restrictions of the payment service provider.

Whenever the amount calculated based on consumption is lower than this value, the indicated minimum amount of €0.50 will be charged.

6. Balance Top-up

• The user can top up the balance in their account;
• The balance can be used for services available on the platforms;
• The balance is not convertible into cash, unless legally required;
• The Data Controller may define minimum/maximum top-up amounts.

7. Service Availability

Services are made available after confirmation of payment.
The Data Controller does not guarantee continuous availability, and interruptions may occur.
The Data Controller is not responsible for service interruptions caused by failures in the public electricity grid, telecommunications failures, adverse weather conditions, or other factors beyond its control.
The User undertakes to use the equipment properly, following the instructions for use provided at the stations and on the website, being responsible for any damage caused by incorrect or negligent use.
The charging stations are the exclusive property of the Data Controller and are made available to the User exclusively for charging their electric vehicle during the contracted session period.

8. Prices

• Prices for the charging service are expressed in Euros;
• All prices include VAT at the legal rate in force;
• The cost of the session is determined per kWh consumed, or by the combination of kWh consumed and time unit;
• The invoice corresponds to the total cost of the charging session, with VAT and other taxes included.
• Prices may be changed at any time;
• The user will be informed before any relevant change.

9. Cancellations and Refunds

• Requests must be sent in writing to: comercial@highgreenpower.pt;
• They will be analyzed on a case-by-case basis;
• Refunds will preferably be made using the same payment method;
• The maximum refund period will be up to 30 days.

10. Location and Real-Time Data

The platform may use location data to improve the service. The user can activate or deactivate this feature.

11. Intellectual Property

All content belongs to the Data Controller or third-party licensors. Its use without prior authorization is prohibited.

12. Limitation of Liability

The Data Controller will not be liable for:

• Interruptions or technical failures;
• Indirect losses or loss of profits;
• Improper use of the Platforms.

13. Privacy and Data Protection

Personal data are processed in accordance with applicable legislation and the Privacy Policy. The user has the right to access, rectify, and delete their data.

14. Communications and Marketing

The user may receive communications upon consent. They can cancel at any time.

15. Amendments

The Data Controller may amend these Terms at any time. The amendments come into force upon publication.

16. Applicable Law

Portuguese laws apply. In the event of a dispute, the court of the district of the Data Controller's registered office shall have jurisdiction.

17. Contacts

Email: comercial@highgreenpower.pt
Phone: +351 304 503 212
Address: Urbanização Real Village, lote 19B, 8950-434 Castro Marim